Selected experience

Built in the real world. Measured in operating outcomes.

Experience spans global enterprise platforms and a lean operating company where one technical owner designed, built, and ran the production systems.

Lean operating company

Production ownership, end to end.

The work combined workflow design, data architecture, business controls, vendor economics, and responsibility after launch.

manual invoice hours eliminated each month

Approximately one full workweek

Invoice automation with financial review boundaries

A production workflow pulls timesheet data from a scheduling platform and prepares draft invoices using rules that previously required repeated lookups and hand calculation.

Infers night-call and 24-hour on-call classification from shift duration when no designation API exists.
Calculates daily regular and overtime splits against guaranteed-hour rules.
Handles callback and gratis-hour edge cases across shift boundaries.
Routes on-call and anomalous invoices to a human reviewer instead of silently processing them.

Human approval

Controlled provider verification

A staged verification system assembles candidate records and supporting data, but an authorized person must approve each record before it writes to the CRM system of record.

10+

Production systems built and operated

Designed, built, and ran more than ten production systems as the sole technical hire, spanning automation, data, integrations, web infrastructure, incident response, and vendor ownership.

7.2M records

Layered data enrichment pipeline

A sourcing pipeline anchors on national provider records, layers data from two enrichment vendors, and filters roughly 68% of unplaceable records before credits are spent. The database includes more than 64,000 validated mobile numbers.

More of the work

10 fieldsStructured data from messy call notes

18,586+ shiftsCross-platform scheduling visibility

Zero manual writingDaily job description generation

$13,250 savedVendor contract renegotiation

4 contract amendmentsVendor terms negotiation

25+ documented decisionsArchitecture and systems governance

Same-day recoveryProduction and infrastructure response

Selected experience reflects systems delivered by BoundedFlow’s founder in current and prior professional roles; it is not presented as BoundedFlow client work.

Enterprise scale

Technical ownership with a financial lens.

Platform architecture, vendor negotiation, rollout, recovery, and cost management were treated as one operating responsibility.

$307K/year

Self-service provisioning at global scale

A request form let users initiate their own number porting instead of filing a ticket for manual setup. The porting request was processed automatically end to end, and the number was auto-provisioned back to the user on completion, replacing manual, one-by-one configuration across 8,000+ users in 100+ countries. Contributed to $307K in annual savings and a measurable drop in ticket wrap-up time.

$84K/year

License optimization

Separate annual savings captured through active application licensing and vendor-cost management.

8,000+

Global platform users

Ownership across collaboration, phone, rooms, contact center, and AI capabilities, including telephony deployment in more than 100 countries.

More of the work

400 hours/yearEvent-driven customer provisioning

15% fasterKnowledge embedded in support

$40K/yearTranscript processing automation

The throughline

More than connecting two APIs.

The strongest systems combine domain rules, reliable data, business controls, and ownership after launch.

Architecture decisions documented before they become hidden dependencies
Vendor contracts and platform costs treated as part of system design
Human review built into financial and system-of-record workflows
Production incidents recovered with the broader dependency map in view
Technical work translated into outcomes leaders can evaluate

What could this look like in your operation?

Start with the workflow that consumes time, creates inconsistency, or depends too heavily on one person.

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